Fixing of issues with 4X winding

Hello all,
I am writing to you from Robert Gordon University, UK. My manager bought this X winder equipment from you few month ago and now we are facing issues when it is operated in 4X. We have calculated all the values following your demo videos and generated the G-code. in the start, the carriage moves from right to left direction and keeps the tension but once it reaches at max length, there is no angular rotation of delivery head and carriage doesnot move back to right direction. Could you please help me in sorting this out for me? Maybe there is an issue with G-code. 
Your prompt response will be highly regarded.
Best Regards,
Ayyaz Ali
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  • Please send your G-Code file and Design fiel to - we will try and diagnose the issue

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