We recently bought the 4X-23 model and now have the problem that the 2 NEMA23 for carriage and mandrel cannot be controlled. DH works perfectly fine. All axis controllers have been tested for all motors but problem remained. Hence, X-Winder setup is not possible as software tries to seek axis limits but carriage does not move at all. Instead, even when tried to operate manually, NEMA23 only start hissing/buzzing with different pitch and volume, depending on how often a button for movement is clicked.
Powered USB-Hub which is delivered by X-Winder is used as well as the original power supply. All control boards are recognized by the software. Help in the software states version 4.17 for designer and 4.16 for executor. PC is running on Win10. I read through the forum and tried almost everything what I can do without administrator-permission as it is a company-PC.
Does anyone have some ideas to solve my problem? Thanks a lot!