RH replied to Alan Moore's discussion Control Boards Not Connected
"I've experienced the same issue; changed my USB hub to one that was powered externally and used the older software version 4.16, everything works fine now. Latest software doesn't seem to work well with the 4-axis machine; it kept forgetting the…"
Jul 17, 2020
Nicholas D. Crowder replied to Alan Moore's discussion Control Boards Not Connected
"I am having a similar issue with connecting to the X-winder using a USB hub. I have a Sabrent 4 port USB hub (https://www.sabrent.com/product/HB-UM43/4-port-usb-3-0-hub-power-sw...) to power the X-winder. However, when attempting to control manually…"
Mar 2, 2020
Camille Baudichon replied to Alan Moore's discussion Control Boards Not Connected
"Hi everyone, 
Does anyone find how to solve this problem ? 
I get the same error with my computer (Windows 7), and all the USB connections work. 
Thanks "
Jan 14, 2020
Aaron Lederhose replied to Alan Moore's discussion Control Boards Not Connected
"Have you isolated which controller box is not communicating?  To update my drivers and check communication I only plugged in the individual contol box directly to the computer. Disconnect everything else that you possibly can. Keep the usb cable as…"
Jan 25, 2019
Alan Moore replied to Alan Moore's discussion Control Boards Not Connected
"Still no luck.
I went through Device Manager and updated pretty much everything.  Also got an externally powered USB Hub, but didn't make any difference."
Jan 25, 2019
Aaron Lederhose replied to Alan Moore's discussion Control Boards Not Connected
"Ok.  I have been figuring this out over the last few days (if you haven't figured it out already). 
My windows 10 laptop recognised all the boards just fine and was able to run, so I knew there was no issue with the controllers.
I then setup my CNC…"
Jan 18, 2019
Alan Moore replied to Alan Moore's discussion Control Boards Not Connected
"I've tried

Uninstalling, rebooting, then reinstalling
Running as admin
Running from an admin account
Installing the software on a different Win10 PC

When looking in Device Manager, I select "Show Hidden Devices", but nothing sticks out.  Any idea…"
Jan 15, 2019
Aaron Lederhose replied to Alan Moore's discussion Control Boards Not Connected
"Very strange... I have not encountered this problem yet with my machine.  Have you tried uninstalling/reinstalling the software? Something isn't talking properly and it sounds like it's the software."
Jan 14, 2019
Mike Orlet replied to Alan Moore's discussion Control Boards Not Connected
"We are getting the same thing.  It'a a new laptop but still Windows 7.  And yes, we checked the device manager and they are working.  In fact, when you go into settings, you can operate the motors in one of the dialog boxes.  Software problem?"
Jan 14, 2019
Aaron Lederhose replied to Alan Moore's discussion Control Boards Not Connected
"Hi,
Are your control boards showing up as devices in Windows device manager? If they are all there then there is an issue else where.  If they do not show up then there is a problem with your usb connections."
Jan 10, 2019
Alan Moore updated their profile
Jan 10, 2019
Alan Moore posted a discussion
We recently upgraded the PC our X-Winder was connected to, and we're running into an issue.  Whenever we try to run Executor, it throws an error stating some control boards aren't attached. We have a 2 axis setup.  As far as I know, everything is…
Jan 10, 2019
Alan Moore is now a member of X-Winder
Jan 8, 2019